Yes, Frontier Airlines is a good airline, but it’s not ideal for travelers expecting full-service comfort or all-inclusive fares. However, the airline is best for travelers with a limited budget who value low ticket rates over luxurious in-flight services.
Frontier is a basic one as well, a highly inexpensive airline that functions effectively if you know what to expect. The flight will be safe and on time, but you won’t have the benefits.
This guide includes information on Frontier Airlines passengers reviews, on-time dependability, in-flight comfort, and prices, to help you choose whether it’s worth flying.
Why Frontier Airlines Gets Mixed Reviews?
Customer reviews are varied; some highlight service problems, while others praise the pricing.
Here are some common complaints heard about the Frontier:
- “They charge for everything!”
- “Seats are uncomfortable.”
Frontier Airlines prioritizes low base rates but often comes with additional costs for services such as baggage and seat selection, which has left the airline with mixed opinions. Some travelers find the additional fees and restricted amenities annoying, while others value the cheap flights without any perks.
How Frontier Airlines Keeps Fares So Cheap?
As you know, Frontier Airlines is an ultra-low-cost business model that focuses on low fares with great deals on domestic and short-haul flights. They allow just the seat and one personal item. You must pay extra cost for other items or facilities such as:
- Carry-on or checked baggage
- Seat selection
- Food or drinks (even for water)
Moreover, even printing your boarding pass at the airport requires extra fees and can significantly raise the total cost of your ticket.
Here is a real-life traveler example based on Bookishwayfarer. For instance, the cost of my ticket and related costs for a nonstop flight from Boston to San Juan are summarized below.
- Base Fare: $31.68
- Seat Selection: $19.00
- Carry-on luggage + taxes + Economy Bundle: $105.30
- Total: $154.98
As you can see, he had to pay more for the privileges of choosing his own seat and bringing a carry-on bag, which are typically included in tickets for flights on non-budget airlines.
Is Frontier Airlines Reliable for Travel?
Yes, Frontiers is an entirely reliable option for travel, especially for budget-conscious travelers and short-haul flights. But keep in mind it’s not ideal for business or important trips with tight connections.
Frontier Airlines generally scores well for on-time flight arrivals. However, delays and cancellations do occur, similar to those experienced by other low-cost airlines. Compared to other airlines, it frequently has delays, particularly during periods of high travel demand.
There aren’t ample options for compensation in the event of delays or cancellations. Unless there is a major delay, you may receive a flight credit or a lunch voucher, but there is frequently no significant compensation.
What to Expect Onboard Frontier Airlines
Here is a detailed overview of what you can expect onboard when traveling with Frontier Airlines:
Food & Drink
Due to its primary focus on low-cost travel, Frontier does not offer premium cabin services. There are no complimentary meals or even a free soda for travelers. Snacks, drinks, and even certain pre-packaged meals are available for purchase, although at an additional expense. Therefore, it’s a good idea to bring your own snacks and drinks to save money.
Seat Comfort
Frontier features simple thin seats and having little padding. These seats are extremely tight and do not recline either. Additionally, there is barely legroom, so if you are tall, you have to pay more for a seat with more space.
Baggage Fees
The low-cost airline allows one free personal item per traveler; however, any additional carry-on or checked luggage is charged a fee. Booking in advance results in lower baggage fees, which vary depending on when and how you pay. Additionally, overweight and oversized bags incur fees, which increase if the request is made closer to departure time.
In-Flight Entertainment
- Frontier Airlines does not offer in-flight entertainment such as complimentary movies and seat-back screens.
- Even free WiFi and USB plugs are not available.
- You’ll need to use your own smartphone, books, or portable entertainment system on the flights.
- Therefore, before you take off, be sure to download some offline podcasts and playlists or pick up a magazine from the airport.
Frontier Airlines Reviews & Ratings
The low-cost airline, Frontier, gets both positive and negative reviews from its customers. Here is a breakdown:
- According to Airline Ratings, as of the date of writing, Frontier has a 7/7 star safety rating and an overall 5/5 star product quality rating.
- Frontier Airlines offers the best pricing, as per air travel forums. As a result, it is the finest airline for short-haul trips and cost-conscious travelers.
- According to Airlinequality.com, the flight attendant and airport workers were both disrespectful and did not assist passengers with any difficulties, making it the worst flying experience.
Who Should Fly Frontier Airlines and Who Should Avoid It?
In the below part, we will explain who the airline is best suited for and who should avoid it for a comfortable travel experience.
Best For: Frontier is best for budget-conscious customers who value low ticket rates over luxurious in-flight services. If you’re flexible about your travel dates and don’t mind paying extra fees, you can get some pretty cheap flights. It is a good choice for:
- Budget visitors who prioritize affordable airfare.
- Short journeys require minimal luggage.
- People who can pack light and are unconcerned with seat selection.
Not Great For: Frontier may not be the ideal option for a long-haul flight or a more comfortable, premium experience. First-time flyers and families with more luggage should avoid Frontier. As a cheap airline, you should expect minimal facilities, such as uncomfortable seating and no complimentary food or beverages.
Here’s a review of Frontier Airlines’ pros and cons to help you make better travel arrangements.
| Pros | Cons |
|---|---|
| Low-cost fares with great deals on domestic flights | Limited in-flight facilities (no complimentary snacks, drinks, or entertainment) |
| Simple and effective booking process. | carry-on bags to seat selection at extra cost |
| Wide range of destinations | Limited international routes |
| Frequent deals and promotions for last-minute travelers. | Experience longer delays or less personalized customer support. |
Is Frontier Airlines Safe to Fly In 2025?
Yes, Frontier Airlines is a safe airline. It is FAA-approved and has a modern Airbus fleet. It adheres to the same safety rules as other major airlines, including Delta, United, and Southwest. It has a string safety record and is a safe choice for travel.
According to the Forbes Report, Frontier is the safest low-cost airline in 2025. It has experienced a few occurrences this year, but they have all been handled wisely.
Conclusion
Frontier Airlines is an excellent option for budget-conscious travelers, particularly those booking short-haul flights. With low base pricing and a no-frills approach, it’s great for anyone looking to save money on tickets while willing to pay extra for amenities such as baggage or seat selection. However, you might look at alternative options if you want a more comfortable flight experience with complimentary amenities, better customer service, or more consistent on-time performance.
FAQs
Yes, Frontier is worth it for short flights, as it does not offer complimentary comfortable seating and other in-flight amenities for an enjoyable journey.
Frontier’s hidden fees include carry-on and checked baggage, seat selection, and even web check-in. You must pay more if not prepaid during the booking process.
Frontier Airlines is so cheap because it separates all its fees and extras from the base fare. You may pay for what you use.
Yes, the airlines permit one item or a backpack for free. It might not be larger than 14″H, 18″W, 8″D to carry for complementary luggage.
Although they will cost more, choosing your seat, boarding early, and obtaining snacks and beverages during the flight but still assure your safety. They are also insufficiently equipped to assist you in the event of a delay or cancellation. If you don’t mind not having luggage and not getting any perks, Frontier is a fantastic option for short flights.
